Reset or Change your email password in Webmail

1. Browse to Webmail
2. Log in with your:
   Full email address, e.g. me@my-domain.co.za and
   Email password (remember, passwords are case-sensitive)
3. Click on ‘Settings’ (the cog icon at the top right)
4. Click ‘Manage Mailbox’
5. Login with your mailbox password
6. Click the ‘Change password’ button
7. Enter your new password twice and ensure you use a strong password
8. Click ‘Update Mailbox’ at the bottom of the page

If you make use of an email program to access your email, it is important that you update your email program with your new password.

Ensure your password is strong. Following our guidelines:

• Use both upper and lower case letters
• Incorporate numbers or punctuation marks
• Ensure your password is at least 11 characters long
• Do not use your usernames, email addresses or domain names associated with your Hetzner account
• Do not use your personal information, like your pet’s name, special dates, or your ID number
• Use different passwords for your various hosting services