Outlook 2013 & 2016 troubleshooting
User Name: yourname@yourcompany.co.za (Your user name is your full email address)
Incoming Server: mail.yourcompany.co.za
Incoming Server Ports: IMAP 143 / POP 110
Outgoing Server: smtp.yourcompany.co.za
Outgoing Server Port : SMTP 587
This guide will help you fix errors in the setup of an email account in Outlook 2013 or 2016
Replace example.com with your domain name
Check existing account settings
Step 1 - Launch Outlook and select File on the top left menu bar
Account Settings
Step 2 - Select Info then Account Settings and then click on Account Settings…
Select your email account
Step 3 - Select the relevant account and click the Change button within the Email tab
Check your account settings
Step 4 - Ensure that the information is correct as below – replacing with your own name and domain
- Account Type can be POP or IMAP
- Incoming mail server starts with mail. followed by the domain name
- Outgoing mail server starts with smtp. followed by the domain name
- User Name is the full email address
- Password is correct, or reset it
- Require logon using SPA is not ticked
Step 5 - Click More Settings
Check outgoing Server settings
Step 6 - Select the Outgoing Server tab.
- Ensure that the My outgoing server (SMTP) requires authentication checkbox is ticked
- Use same settings as my incoming mail server is selected
Check Advanced SMTP settings
Step 7 - Select the Advanced tab and ensure that your settings are as below for either IMAP or POP:
IMAP port settings
- Incoming server is 143, outgoing server is 587
- Encrypted connection is none
POP port settings
- Incoming server is 110, outgoing server is 587
- Encrypted connection is none
Step 8 - Click OK and then Next.
Test Account Settings
Step 9 - Let the test complete and then click Close.
Complete Setup
Your account is now setup correctly, click Finish