How to set up email in Outlook 2016

User Name: yourname@yourcompany.co.za (Your user name is your full email address)
Incoming Server: mail.yourcompany.co.za
Incoming Server Ports: IMAP 143 / POP 110
Outgoing Server: smtp.yourcompany.co.za
Outgoing Server Port: SMTP 587

This guide takes you step-by-step through the process of setting up a new email account in Outlook 2016.

If the Mail account is already set up, but giving errors – then refer to our  Troubleshooting guide.

Note: This guide defaults to IMAP and No SSL.

Replace example.co.za with your domain name

Step 1 - Launch Outlook

Step 2 - Select File on the top left menu bar

Step 3 - Select the Add Account button in the middle of the screen, then Account Settings

Step 4 - Insert your email address

Step 5 - Select Advanced options, then select Let me setup my account manually  > Connect

This temporary screen will display

Step 7 - This screen will display the various account options – select IMAP

Step 8 - Server Settings:

• Incoming mail: add mail. before your domain name
  • Port 143 (or 110 for POP)
  • Encryption method: None
  • Require logon using Secure Password Authentication (SPA) is unticked
• Outgoing mail: add smtp. before your domain name
  • Change Port to 587 (not 25)
  • Encryption method: None
  • Require logon using Secure Password Authentication (SPA) is unticked

Step 9 - Click Connect

Step 10 - You will now be prompted for the password

Your setup is complete!

Send a test mail and if there are any errors, refer to our Troubleshooting guide.